Passionate About Customer Satisfaction
Orion takes customer satisfaction very seriously and we are proud of our 100% client endorsement record achieved across a range of industry sectors and disciplines
Our special management process ensures we take the time and make the effort to build a strong, close working relationship with all those involved in each machine vision project. And at project close we commission independent research amongst a cross section of our clients to fully understand how well we have performed and to identify areas of our business model that can be improved in our drive to provide industry best-in-class service
The quotes below are from that research, hover or touch the speech bubbles to read more about each
- “transformed the way we do things”
Andreas Meliniotis
Vectura
“Other vision specialists didn't seem to do anything out of the ordinary; something bespoke.
The Orion solution is a lot quicker than we ever imagined, gives us more data and provides trends much faster. It has transformed the way we do things” - “experts in their field”
Ian Busby
GSM Automotive
“The challenge we presented them was efficiently dealt with and most importantly our requirements were fully understood and implemented on time
Orion are obviously experts in their field” - “technically excellent”
Clive Green
Harford Control
“Dan is technically excellent; brilliant maybe. He is easy to relate to and gives you complete confidence that Orion will work out a solution to your problem.
The quality of their work is excellent and we would highly recommend them”
- “amazing talent”
Richard Berry
Cytosystems
“Dan has an amazing talent, I have to say. I think he did a fantastic job for us.
The project was approached incredibly intelligently - the Scorpion software was used as a core and adapted to suit our purpose”
- “proven time and time again”
Paul Wilson
Scorpion Vision
“Dan is exceptional at developing machine vision solutions especially in very complex and challenging situations. He is a first class engineer who can explain the problem and ask the right questions.
Whatever they do, it is successful” - “very professional”
Martin Griffin
Germains Seed Technology
“Because Orion are very considered we get a professional job back in contrast to some suppliers who, in our experience, promise and don't quite deliver. Orion go away, figure it out, give us a price and deliver it.
They come across in a very professional way” - “above and beyond the call of duty”
William Bertram
Huxley Bertram Engineering
“Orion are very flexible. When our client needs change they go above and beyond the call of duty to some extent.
They give and they take but possibly give more than they should. For client relations it is absolutely fantastic”
Amazing Research Findings
Our customer research also revealed that machine vision suppliers frequently fail to complete client projects
Over half of the interviewed clients told us they had experience of complete or significant mid-project failure because it transpired the appointed machine vision supplier did not have the ability to meet the specification they had promised to deliver. This resulted in months, and sometimes years, of wasted time, effort and cost
Such set backs are avoidable by working with suppliers who have a proven ability to successfully complete the project to specification and to budget. Orion Automation has a 100% solution delivery record